Module 1 - Introduction to incident management

Module 2 - The processes of the Practice

Module 3 - The Roles and Competences of the Practice

Module 4 - How Information and Technology Support and Enable the Practice

Module 5 - The Role of Partners and Suppliers in the Practice

Module 6 - How the ITIL Capability Model can be used to Develop the Practice

Fill in the Blanks

0m 0s

Read & Learn: Role of Partners and Suppliers

0m 0s

Let's Play Game

0m 0s

Module 1 - Introduction to Service Desk

Module 2 - Value streams and processes

Module 3 - Organizations and people

Module 4 - Information and technology

Module 5 - Partners and suppliers

Module 6 - Service desk capability development

State True/False

0m 0s

Crossword Challenge

0m 0s

Look & Learn

0m 0s

Module 1 - Key concepts of service request management

Module 2 - Value streams and processes

Module 3 - Organizations and people

Module 4 - Information and technology

Module 5 - Partners and suppliers

Module 6 - Service request management capability development

Multiple Choice Questions

0m 0s

Brief Knowledge

0m 0s

Write in your own words

0m 0s

Module 1 - Introduction to monitoring and event management

Module 2 - Value streams and processes

Module 3 - Organizations and people

Module 4 - Information and technology

Module 5 - Partners and suppliers

Module 6 - Monitoring and event management capability development

Select the Correct Option

0m 0s

Answer the Questions

0m 0s

Write in your own words

0m 0s

Module 1 - Introduction to problem management

Module 2 - Value streams and processes

Module 3 - Organizations and people

Module 4 - Information and technology

Module 5 - Partners and suppliers

Module 6 - Problem management capability development

Drag the Words

0m 0s

Find the Words

0m 0s