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ITIL Foundation
IT Service ManagementStart your ITIL® 4 certification journey today and learn the core principles shaping modern service management.
See Related CourseWhat you'll learn
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Learn ITIL® 4 basics and its role in service management.
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Understand the ITIL® Service Value System (SVS).
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Apply ITIL® 4 guiding principles effectively.
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Master key management practices like incident and problem management.
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Embrace continual improvement for service enhancement.
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Explore service desk, change enablement, and service level management.
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Discover vital practices like information security and supplier management.
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Prepare efficiently for the ITIL® 4 Foundation Certification exam.
This course includes
tv16h On-demand Video
Skills you will gain
- Understanding of ITIL® Framework
- Service Management Proficiency
- Value Co-Creation
- Implementation of Guiding Principles
- Management of ITIL® Practices
Prerequisites
- A keen interest in IT service management and a willingness to learn and apply ITIL® concepts.
- While not mandatory, some experience in IT or service management roles can be advantageous.
- A commitment to actively participate in the course activities and complete quizzes and assessments.
- Ensure you have access to the necessary course materials and resources for effective learning.
18 sections
55 Activities
18
18
18
1
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Delegate pack
Introduction to ITIL4
29m 9s
Dive into ITIL4: Key Points Uncovered
0m 0s
Module Assessment 1
Key concepts of Service Management
11m 56s
ITIL in a Flash: Key Service Management Cards
0m 0s
ITIL in Articles: Grasping the Fundamentals
0m 0s
Module Assessment 2
Organisations, service providers, service consumers, and other stakeholders
13m 19s
Drag, Drop & Define: Identifying ITIL Stakeholders
0m 0s
Service Management Cast: Connect the Roles
0m 0s
Module Assessment 3
Products and Services
16m 56s
Unravel the ITIL Terms
0m 0s
Module Assessment 4
Value - Outcomes, Costs and Risks
17m 23s
Spot the Shift: Traditional vs. ITIL Service Snapshots
0m 0s
Module Assessment 5
The Four Dimensions of Service Management
45m 39s
Cross-ITIL Paths: Piecing Together Service Puzzles
0m 0s
Module Assessment 6
The ITIL Service value system (SVS)
27m 25s
Value Vision: Zooming into the SVS Spectrum
0m 0s
Module Assessment 7
Principles Part - 1
28m 32s
Principles Part - 2
26m 39s
Principles Part - 3
27m 28s
Principle Puzzles: Completing the ITIL Ideals
0m 0s
Module Assessment 8
Governance
5m 59s
Service Symphony: Unveiling ITIL's High Notes
0m 0s
Module Assessment 9
The Service Value Chain Components
27m 11s
ITIL Intellect: Test Your Service Smarts
0m 0s
Module Assessment 10
ITIL Management Practices
28m 53s
Blanked Out on ITIL? Time to Fill in the Facts!
0m 0s
Module Assessment 11
General Management Practices
19m 19s
Memory Matrix: Service Strategy Snap & Pair!
0m 0s
Module Assessment 12
Service Management Practices
21m 0s
Service Sequence Shuffle: Set the Story Straight
0m 0s
Module Assessment 13
Problem management and change enablement
20m 58s
Term Tracker: Spot the Service Speak
0m 0s
Module Assessment 14
Configuration and release Management
12m 2s
Interactive Book Title: Exploring Configuration and Release Management
0m 0s
Module Assessment 15
Service Management
22m 2s
Strip & Stitch
0m 0s
Module Assessment 16
Mock Exam - 1
Mock Exam - 2
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