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ITIL® 4 Strategist: Direct, Plan And Improve DPI
IT Service ManagementUnderstand the scope of what is to be directed and/or planned and role of Governance, Risk and Compliance (GRC).
See Related CourseWhat you'll learn
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Grasp Directing, Planning, and Improving within ITIL, including control scope and performance measurement roles.
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Apply strategic, tactical, and operational planning techniques.
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Explore governance structures and their impact on DPI.
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Learn assessment methods like gap and SWOT analysis.
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Master Value Stream Mapping to optimise process efficiency.
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Develop skills in ITIL measuring and reporting techniques.
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Cultivate a continual improvement culture using ITIL models.
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Understand communication and change management principles for effective DPI.
This course includes
tv16h On-demand Video
Skills you will gain
- Strategic Management and Planning
- Governance and Risk Management
- Effective Assessment Techniques
- Value Stream Mapping
- Measurement and Reporting
- Change Management
Prerequisites
- Previous experience in IT service management roles is beneficial for practical understanding and application of the course concepts.
- Basic knowledge of business strategy and organisational goals to align IT service management practices effectively.
- Strong analytical skills to evaluate data from assessments and measurements and make informed decisions.
- Experience in managing projects, particularly in an IT or service management context, to understand the planning and improvement processes.
- Proficiency in communication to effectively manage stakeholder relations and change communication strategies.
10 sections
37 Activities
10
19
8
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Introduction and Key Concept
1h 15m 13s
"Exploring the ITIL 4 Framework: Operating Model and Service Value Chain"
0m 0s
"Spotlight on ITIL: Uncovering Key Concepts in Service Management"
0m 0s
Module Assessment 1
Strategy and Direction
1h 30m 24s
"IT Governance Structures: Matching Roles and Responsibilities"
0m 0s
"Aligning Aims: A Quiz on Cascading Objectives in ITIL 4"
0m 0s
Module Assessment 2
Assessment and Planning
41m 8s
"Navigating ITIL 4 Assessments: A Multiple-Choice Quiz"
0m 0s
"Bridging the Gap: An Exercise in Gap Analysis Mastery"
0m 0s
Module Assessment 3
Introduction to Value Stream Mapping
38m 49s
"Mastering Value Stream Mapping: A Step-by-Step Interactive Guide"
0m 0s
"Streamlining Efficiency: Identifying Types of Waste in Value Stream Mapping"
0m 0s
Module Assessment 4
Measuring and Reporting
1h 19m 19s
"Mapping Metrics to Mastery: An Image Pairing Journey Through the Balanced Scorecard"
0m 0s
"Decoding Metrics: A Crossword Puzzle on Measuring and Reporting"
0m 0s
Module Assessment 5
Measurement and the Four Dimensions
22m 15s
"Deciphering the Dimensions: A True/False Challenge on ITIL 4 Measurement Principles"
0m 0s
"Indicator Insights: Flashcards on Lagging vs Leading Metrics"
0m 0s
Module Assessment 6
Continual Improvement
59m 42s
"Navigating the Service Value Chain: Hotspots for Continual Improvement"
0m 0s
Module Assessment 7
Communication and Organisational Change Management
53m 34s
"Engaging Dialogues: Mastering Two-Way Communication in OCM"
0m 0s
"Match and Master: Communication Methods in Organisational Change"
0m 0s
Module Assessment 8
Basic of Organisational Change Management
36m 14s
"Journey Through Change: An OCM Timeline"
0m 0s
"Service Value System Search: A Word Hunt in ITIL 4"
0m 0s
Developing a Service Value System
59m 20s
"Streamlining Success: Sequencing the Integration of Value Streams and Practices"
0m 0s
"Essentials of Service Value: Exploring Core Concepts in ITIL 4"
0m 0s
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