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ITIL® 4 Specialist: Create Deliver and Support CDS
IT Service ManagementThis training equips professionals with advanced skills to optimise service delivery in modern IT environments.
See Related CourseWhat you'll learn
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Understand organisational structures, employee satisfaction, and professional competencies for effective service delivery.
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Implement the 'Shift-Left' methodology for enhanced service efficiency and customer satisfaction.
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Plan and manage resources effectively within the service value system.
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Utilise integration, data analytics, AI, and CI/CD for optimised service delivery.
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Design new services using value streams and design thinking, focusing on customer demands.
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Integrate ITIL® practices into service value streams for efficient delivery.
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Restore live services efficiently using ITIL® practices.
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Enhance user support through ITIL® practices such as service desk management and knowledge management.
This course includes
tv16h On-demand Video
Skills you will gain
- Comprehensive ITIL® Knowledge
- Resource Planning and Management
- Effective Team Building and Culture Development
- Customer Orientation and Experience
- Application of Advanced Technologies
- Value Stream Design and Management
Prerequisites
- Prior experience in IT or service management roles, understanding the basics of service delivery and support.
- Awareness of different organisational structures and their impact on team dynamics and performance.
- An interest in learning about and applying advanced technologies like RPA, AI, and machine learning in service management.
- Willingness to engage in continual learning and improvement, both personally and organisationally.
- Ability to analyse service management challenges, prioritise work, and develop effective solutions.
6 sections
25 Activities
5
14
6
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Introduction
1h 10m 3s
"Navigating ITIL® 4 CDS Essentials - Accordion Overview"
0m 0s
"Navigating the ITIL® 4 CDS Essentials"
0m 0s
"ITIL® 4 Introduction Mastery: Fill in the Blanks Challenge"
0m 0s
Module Assessment 1
Understand the use and value of information and technology across the service value system
33m 38s
"ITIL Terminology Challenge"
0m 0s
"ITIL Fundamentals Assessment"
0m 0s
"Service Value System Essentials: Flashcard Challenge"
0m 0s
Module Assessment 2
Know How touse a value stream to design develop and transition new services
33m 4s
"Foundations of Value Streams"
0m 0s
"Mastering Value Stream Steps - Drag and Drop Challenge"
0m 0s
"Value Stream Vocabulary Hunt"
0m 0s
Module Assessment 3
Know How ITIL practices Contribute to a value stream for a new service
1h 3m 58s
"ITIL Practices and Value Streams - Knowledge Assessment"
0m 0s
"ITIL Practice Matchup: Bridging the Value Stream"
0m 0s
Module Assessment 4
Understand how to Co-ordinate,priortize and structure work and activites to create deliver and support services
34m 3s
"Work Coordination Mastery: True or False Challenge"
0m 0s
"Strategic Work Coordination Challenge: Filling in the Blanks"
0m 0s
"Evolution of Service Delivery: A Historical Timeline"
0m 0s
Module Assessment 5
Mock Exam
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