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Handle Violence and Aggression at Workplace
Health & SafetySecure Your Environment: Techniques and Insights to Manage Workplace Aggression Effectively
See Related CourseWhat you'll learn
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Define violence and aggression, exploring various forms it can take in different workplace settings, particularly in healthcare.
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Understand the classification of assailants and how aggression affects staff and overall workplace dynamics.
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Examine biological, psychosocial, and cognitive theories of aggression to gain insights into the underlying causes and manifestations.
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Learn comprehensive strategies for risk reduction, including safe systems of work, individual risk assessments, and effective prevention methods.
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Develop skills for handling aggressive incidents through recognising warning cues, implementing immediate responses, and employing non-verbal communication tactics.
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Explore staff support mechanisms post-incident, focusing on coping strategies, psychological support, and stress management.
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Discuss special considerations for handling aggression in community settings, including safety protocols like the 'buddy system' and mobile communication.
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Delve into gender-specific considerations and the impact of violence on different demographics within healthcare settings.
This course includes
tv8h On-demand Video
Skills you will gain
- Violence and Aggression Identification
- Risk Assessment and Prevention
- Conflict Resolution
- Personal Safety and Self-Defense
- Emergency Response and Reporting
- Psychological Well-being and Support
Prerequisites
- A keen interest in learning about workplace safety, conflict management, and violence prevention.
- Openness to engaging in role-playing and practical exercises for conflict resolution and self-defense training.
- Willingness to engage in ongoing training and development to stay updated on best practices in workplace safety and violence prevention.
- Basic empathy and communication skills to effectively interact with colleagues and manage conflicts.
- Basic physical fitness and readiness to participate in self-defense exercises and training sessions.
8 sections
24 Activities
8
16
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Violence and Aggression Overview
10m 24s
Fill in the Blanks
0m 0s
Brief Knowledge
0m 0s
Aggression Theories
8m 37s
State True/False
0m 0s
Look & Learn
0m 0s
Handling Violence and Aggression: Risk Reduction and Prevention
15m 41s
Multiple Choice Questions
0m 0s
Re-arrange the Steps in Correct Order
0m 0s
Handling an Aggressive Incident
11m 30s
Drag the Words
0m 0s
Choose the Correct Images
0m 0s
Staff support
9m 19s
Crossword Challenge
0m 0s
Read & Learn
0m 0s
Special Considerations: Care in the Community
9m 19s
Select the Correct Option
0m 0s
Mark the Correct Option
0m 0s
Special Considerations: Gender, Violence, Health and Healthcare
10m 6s
Answer the Questions
0m 0s
Read & Learn: Considerations Gender, Violence, Health and Healthcare
0m 0s
Special Considerations: Legal Issues
10m 32s
Find the Words
0m 0s
Let's Play Game
0m 0s
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