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Conflict Resolution And Negotiation For Change Training
Business SkillsMaster Conflict Resolution and Negotiation to Drive Organisational Change
See Related CourseWhat you'll learn
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Understand the fundamental concepts of conflict resolution and negotiation.
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Identify different types and sources of conflict in the workplace.
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Learn effective communication techniques for managing conflict.
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Explore various conflict resolution styles and how to adapt them.
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Gain insights into mediation and facilitation techniques for resolving conflicts.
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Master the principles of negotiation as a problem-solving tool.
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Develop strategies for effective negotiation and achieving win-win outcomes.
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Learn how to handle complex and cross-cultural negotiations.
This course includes
tv8h On-demand Video
Skills you will gain
- Conflict analysis and identification.
- Active listening and empathetic communication.
- Mediation and conflict de-escalation techniques.
- Adapting negotiation and conflict resolution styles.
- Developing creative solutions for conflict resolution.
- Managing difficult and multi-party negotiations.
- Strategic planning and goal-setting for negotiations.
- Handling cross-cultural negotiations with sensitivity.
Prerequisites
- Interest in conflict resolution and negotiation strategies.
- Experience in team leadership or management is beneficial.
- Willingness to participate in role-playing exercises.
- Open-mindedness to learning new communication techniques.
- Familiarity with organisational change processes (helpful but not required).
- Ability to handle emotional situations in a professional environment.
- Basic knowledge of team collaboration.
10 sections
10 Activities
1
9
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Delegate Pack
Introduction to Conflict Resolution and Negotiation
Types and Sources of Conflict
Conflict Resolution Styles and Approaches
Communication Skills in Conflict Resolution
Conflict Resolution Strategies
Negotiation Fundamentals
Introduction to Conflict Resolution and Negotiation
Types and Sources of Conflict
Negotiation for Change and Conflict Resolution in Organisations
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