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Dealing with Difficult People
Business SkillsMaster the Art of Peace: Navigate and Resolve Conflicts with Confidence and Ease.
See Related CourseWhat you'll learn
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Explore the foundational concepts of conflict and understand what makes people difficult.
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Identify different types of conflict events and the typical behaviors that escalate them.
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Learn effective methods to manage and resolve conflict in various environments.
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Develop essential skills and behaviors needed to implement successful conflict resolution strategies.
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Understand and differentiate between assertive, non-assertive, and aggressive behaviors.
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Discover the advantages of adopting assertive communication in conflict scenarios.
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Gain insights on transforming conflict into opportunities for growth and collaboration.
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Acquire practical communication techniques to enhance interaction with difficult individuals.
This course includes
tv8h On-demand Video
4 sections
20 Activities
4
16
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Introduction to Dealing with Difficult People
36m 32s
Crossword Game
0m 0s
Harmonising Perspectives: Exploring Diversity Through Accordions
0m 0s
Word Quest: Exploring Dealing with Difficult People
0m 0s
Complete the Picture: Exploring Dealing with Difficult People
0m 0s
Skills Needed in Conflict Resolution
23m 17s
Conflict Resolution Quiz: Assessing Your Skills
0m 0s
Conflict Resolution Vocabulary Challenge
0m 0s
Knowledge Hub: Explore & Engage
0m 0s
Memory Mastery Challenge
0m 0s
Assertive Behaviour with Difficult People
51m 1s
QuickLearn: Flashcard Challenge
0m 0s
Spotlight Vocabulary Challenge
0m 0s
Conversational Cards: Engage & Connect
0m 0s
True or False Challenge
0m 0s
Effective Communication Techniques
20m 43s
Recap & Reflect: Effective Communication Insights
0m 0s
Column Connection: Sorting & Categorising
0m 0s
Select & Decide: Single Choice Challenge
0m 0s
Guess the Answer
0m 0s
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