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Certified Agile IT Service Manager (CAITSM)
IT Service ManagementExplore the integration of Agile methodologies with IT service management to enhance flexibility, speed, and efficiency in delivering IT services
See Related CourseWhat you'll learn
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Gain a thorough understanding of Agile principles and their application in IT service management
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Explore how Agile compares to traditional models like Waterfall and the benefits of transitioning to Agile methods
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Learn about Lean principles, Kanban systems, and their integration into Agile practices to enhance efficiency
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Understand DevOps and its critical role in aligning IT development and operations for better service delivery
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Dive into ITSM frameworks and discover how they are adapted within Agile methodologies for more responsive service management
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Study the service management lifecycle, including strategy, design, transition, operations, and continual improvement in an Agile context
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Develop skills in Agile process design and improvement, focusing on achieving minimal viable processes for maximum efficiency
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Address common challenges when shifting from traditional models to Agile, and learn strategies to overcome them
This course includes
tv16h On-demand Video
4 sections
16 Activities
12
1
3
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Introduction
Fill in the Blanks
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Read & Learn
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Find the Words
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Let's Play Game
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Exploring Elements of Agile
State True/False
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Re-arrange the Steps in Correct Order
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Look & Learn
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Crossword Challenge
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Service Management Framework
Multiple Choice Questions
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Select the Correct Option
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Write in your own words
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Drag the Words
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Certified Agile IT Service Manager Final Exam
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