10 sections

10 Activities

10

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Understanding the Terms

9m 31s

Stages of Business Process Mapping

7m 42s

Mapping A Business Activity

11m 11s

Detail Behind the Processes

7m 59s

Assigning Control and Responsibilities

19m 25s

Drawing the Process Map

17m 39s

Estimating Time and Cost and Validating the Process Map

34m 58s

Process Analysis

21m 15s

Creating “To Be” Processes

10m 34s

Case Study

5m 59s

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