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ISO 10001 Quality Management System Training
ISO & Compliance"Empower Your Organisation with ISO 10001: Master Customer Service Excellence and Enhance Quality Management!"
See Related CourseWhat you'll learn
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Start with an introduction to the ISO 10001 standard, understanding its scope, key terms, and the foundational concepts that underpin customer service quality within the framework.
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Dive deep into the guiding principles of ISO 10001, covering commitment to quality, transparency, accessibility, responsiveness, information integrity, and more to foster a customer-focused culture.
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Explore the code framework essential for aligning ISO 10001 with organisational objectives, including the establishment, integration, and practical application through case studies.
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Learn comprehensive steps in planning, designing, developing, and implementing a customer service code that aligns with ISO 10001 standards, including the preparation of performance indicators and communication plans.
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Focus on the maintenance and continual improvement of the code, evaluating code performance, assessing customer satisfaction, and refining the approach to achieve sustained quality enhancement.
This course includes
tv8h On-demand Video
6 sections
21 Activities
15
1
5
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Introduction to ISO 10001 Standard
Crossword Game
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ISO 10001 Standard: Accordion Glossary
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ISO 10001 Standard: Fill in the Blanks Challenge
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Guiding Principles
ISO 10001 Guiding Principles: Multiple Choice Challenge
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Guiding Principles Dialogue Cards: Interactive Learning Experience
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Guiding Principles Word Search Challenge
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Code Framework
ISO 10001 Code Framework: Single Choice Quiz
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Navigating Ethical Waters: Exploring the Code Framework
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Code Framework: True or False Challenge
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Planning, Design, Development, and Implementation
ISO 10001 Flashcard Mastery
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ISO 10001 Action Column: From Planning to Implementation
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ISO 10001 Mastery: Complex Fill-in-the-Blanks Challenge
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Maintenance and Improvement
Visual Interpretation: Select the Concept
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Maintenance and Improvement Summary Challenge
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Mark the Words
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ISO 10001 Quality Management System Final Exam
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