Subscribe to The Knowledge Academy’s top courses
Get this course, plus 11,000+ of our top-rated courses, with Personal Plan
Microsoft Dynamics 365 Fundamentals (CRM) MB910
Microsoft Technical"Master Dynamics 365 Fundamentals: Elevate Your CRM Expertise and Transform Customer Engagement!"
See Related CourseWhat you'll learn
-
Understand the foundational concepts of Dynamics 365 Customer Engagement Apps, exploring CRM basics, the Power Platform, and Microsoft Dataverse.
-
Learn about shared activities and integration options in Dynamics 365, including managing customer interactions, using filters, and integrating with Excel, Teams, and Outlook.
-
Delve into Dynamics 365 Customer Insights – Journeys, learning how to enhance customer relationships through targeted marketing lists, segments, and customer journeys.
-
Explore data handling and customer feedback within Dynamics 365 through Customer Insights and Dynamics 365 Customer Voice.
-
Review the functionalities and scenarios of Dynamics 365 Sales, including the sales lifecycle, lead and opportunity management, and order processing.
-
Discover additional capabilities and related apps for Dynamics 365 Sales, such as Sales Insights, LinkedIn Sales Navigator, and the Dynamics 365 Sales mobile app.
-
Explore Dynamics 365 Customer Service, understanding case lifecycle, workload management, and knowledge management within service scenarios.
-
Investigate the capabilities of Dynamics 365 Customer Service, including omnichannel integration, reporting, and using Dynamics Customer Voice for service enhancement.
This course includes
tv8h On-demand Video
5 sections
19 Activities
5
14
Unlock full course by purchasing this course today! Dive deeper into the content and elevate your learning experience.
Explore the core capabilities of Microsoft Dynamics 365 Customer Engagement Apps
1h 18m 45s
Brief Knowledge
0m 0s
Quiz
0m 0s
Fill in the Blanks
0m 0s
Learn the Fundamentals of Microsoft Dynamics 365 Customer Insights
53m 3s
Find the Words
0m 0s
Single Choice Set
0m 0s
True & False
0m 0s
Explore the Fundamentals of Microsoft Dynamics 365 Sales
1h 3m 23s
Information Wall
0m 0s
Multiple Choice Questions
0m 0s
Flash Cards
0m 0s
Explore the Fundamentals of Microsoft Dynamics 365 Customer Service
34m 13s
Drag the Words
0m 0s
Mark the Words
0m 0s
Check your Knowledge
0m 0s
Learn the Fundamentals of Microsoft Dynamics 365 Field Service
25m 22s
Interactive Book
0m 0s
Complex Fill in the Blanks
0m 0s
Unlock badges by purchasing this course today! Dive deeper into the content and elevate your learning experience.
Unlock certificates by purchasing this course today! Dive deeper into the content and elevate your learning experience.
Related Courses
FAQs
Review Summary