Subscribe to The Knowledge Academy’s top courses
Get this course, plus 11,000+ of our top-rated courses, with Personal Plan
Conflict Management Training
Business SkillsNavigate Workplace Challenges: Master the Art of Conflict Management for Professional Success
See Related CourseWhat you'll learn
-
Gain an understanding of the basics of conflict management, including its significance within organisations and the primary reasons conflicts arise.
-
Explore different theoretical perspectives on conflict management such as the traditional, human relations, and interactionist views, and their applications in workplace settings.
-
Learn about the various forms and levels of organisational conflict, and how these dynamics affect conflict management strategies.
-
Delve into common causes of conflicts in the workplace, including personality clashes, unrealistic expectations, and increased workload pressures.
-
Master a range of conflict resolution techniques such as forcing, win-win collaboration, compromising, withdrawing, and smoothing.
-
Study the different types of conflicts including intrapersonal, interpersonal, and interdepartmental, and appropriate management strategies for each.
-
Understand the stages of conflict and the role of a third party in effectively resolving disputes within an organisation.
-
Explore the "Triangle of Truth" framework for organisational conflict management and learn effective strategies for receiving and utilising feedback.
This course includes
tv8h On-demand Video
8 sections
8 Activities
8
Unlock full course by purchasing this course today! Dive deeper into the content and elevate your learning experience.
Introduction
34m 37s
Concept of Conflicts
43m 52s
Causes of Conflicts
12m 12s
Techniques
25m 8s
Conflict Management
13m 15s
Conflict Resolution
15m 16s
Framework of Organisational Conflict Management
13m 13s
How to Prevent Future Conflict?
6m 53s
Unlock badges by purchasing this course today! Dive deeper into the content and elevate your learning experience.
Unlock certificates by purchasing this course today! Dive deeper into the content and elevate your learning experience.
FAQs
Review Summary